Frequently Asked Questions

We typically secure an in-person visit within 24–48 hours of receiving your submission. If a same-day evaluation is critical, our urgent-care telemedicine operates until 8 p.m. to triage injuries immediately and preserve key litigation timelines. Because each specialty has only one EMS-exclusive provider per city, appointment slots are prioritized for our referrals.

Absolutely nothing. EMS is funded by simple, flat-rate subscriptions paid by the medical providers in our network, so attorneys and case managers incur zero fees, retainers, or contracts. You get concierge coordination without adding to overhead or passing costs along to the client.

A dedicated EMS coordinator becomes your single point of contact, sending real-time status alerts for every milestone, appointment confirmations, completed imaging, and record delivery. We also bundle bills, imaging discs, and narrative reports into one organized package and drop it into your inbox on or before the promised date, eliminating the need for chase-down emails.

Each provider is rigorously vetted for lien acceptance, clean credentials, and experience in personal injury, including deposition and trial testimony. Because we contract only one provider per specialty in each city, you avoid internal competition and enjoy clear, conflict-free referrals.

Our vetting process verifies active licensure, malpractice history, and compliance standing, then looks closely at your experience with lien-based care and medical-legal reporting. We also evaluate responsiveness metrics—turnaround time on records, willingness to testify, and staff bandwidth—because every EMS provider must deliver trial-ready documentation on deadline. Finally, we check for city-wide exclusivity; if your specialty slot is open, you become the sole EMS provider in that area.

Approved practices pay a flat monthly subscription that’s custom-tiered to local market size and your desired patient volume. There are no per-referral charges, revenue sharing, or surprise fees—your subscription covers unlimited access to EMS referrals, scheduling support, and documentation services. Because our model is subscription-based, your costs stay predictable.

Once contracts are signed and your onboarding checklist is complete, usually within one to two weeks, you’re listed as the exclusive specialist for your city. Referrals begin as soon as the next applicable case is submitted by a law firm partner, and many providers see their first EMS patient within days of going live.

Our coordinators manage patient intake, appointment scheduling, and all attorney communication, including status updates and follow-ups. After each visit, we compile bills, imaging, and narrative reports into a single, organized package and deliver it directly to the law firm, so your team can concentrate on clinical care instead of chasing paperwork or fielding record requests.